Terms of Service
Last updated: 2026-08-03
These Terms of Service ("Terms") govern your access to and use of WipDesk (the "Service"), operated by WipDesk, a trading name of Diego Mejia ("we", "us", "our"), based in Peru. By creating an account or using the Service you agree to be bound by these Terms — you are contracting with us, not with any third party.
1. Eligibility
You must be at least 18 years old to use the Service. By using the Service you represent that you are 18 or older. The Service is intended for use by professional and amateur artists managing commissioned work.
2. Account
You are responsible for safeguarding your credentials and for any activity under your account. Notify us immediately at support@wipdesk.com if you suspect unauthorized access.
3. Subscription, Billing, and Refunds
3.1 Plans and auto-renewal
Paid plans are billed in advance on a recurring basis (monthly or annually) and renew automatically until cancelled. Pricing is shown in-app prior to checkout.
Subscriptions are sold, and payments processed, by Paddle.com Market Ltd, acting as our Merchant of Record. This means Paddle — not WipDesk — is the seller of record for your purchase, and is responsible for handling payment, invoicing, and any applicable sales tax or VAT. Your card details are held by Paddle; we never see or store them.
3.2 Cancellation
You may cancel your subscription at any time from your Settings. Upon cancellation, your plan remains active until the end of the current billing period; no further charges occur.
3.3 Refunds
We refund your first subscription payment in full if you ask within 14 days of being charged — no reason required, and regardless of where you live. The same 14-day window applies to an automatic renewal of a yearly plan.
Consumers in the EU and UK additionally have a statutory right to withdraw within 14 days of the initial purchase under Directive 2011/83/EU and equivalent UK law. That right is a legal minimum; the commitment above is broader and applies to everyone.
Outside those windows, subscription fees are non-refundable except where required by law or where we terminate your account without cause. Our Refund Policy governs the details, including early exit from a yearly plan and what happens after a chargeback. To request a refund, email billing@wipdesk.com.
3.4 Failed payments
If a payment fails, your account may be downgraded after a grace period. We will email you before any downgrade.
3.5 Price changes
We may change pricing with 30 days' notice via email. Continued use after the change takes effect constitutes acceptance.
4. Your Content
You retain all ownership and intellectual-property rights in commissions, artwork, attachments, and other content you upload ("Your Content"). By uploading Your Content you grant us a limited, worldwide, non-exclusive, royalty-free licence solely to host, store, display, and transmit Your Content as needed to operate the Service — including delivering it to clients via shared links you create. This licence ends when Your Content is deleted, except where retention is required by law.
Operating the Service requires us to process Your Content, not merely store it. So the licence above also covers reproducing, re-encoding, resizing, and reformatting Your Content, and creating derivative versions of it, strictly to make the features work:
- Transcoding — video, audio, and GIF uploads are converted to web-deliverable formats so clients can play them
- Previews and thumbnails — smaller derived images for cards, grids, and posters
- Watermarks and tags — applied when you enable them, to the copies delivered through client-facing surfaces
- Metadata removal — stripping EXIF/GPS data from images, as described in our Privacy Policy
This licence exists only so the Service can function for you. It does not let us sell, sublicense, or publish Your Content outside the Service, use it to promote WipDesk without your permission, or use it to train machine-learning models.
Our side of this: WipDesk itself — the software, its design and interface, documentation, name, and branding — belongs to us, and nothing in these Terms transfers any of it to you. Your subscription buys the right to use the Service while it is active, not ownership of it. Your work stays yours; the tool stays ours.
5. Commission Payments Are Between You and Your Client
WipDesk is a tool for tracking your commission work. It is not a payment processor, escrow service, or marketplace for commissions.
When you record a payment in WipDesk, you are writing down something that happened somewhere else. Money moves directly between you and your client, through whatever method the two of you agreed on. We never hold, transfer, or touch those funds.
This means, concretely:
- The commission itself is a contract between you and your client. We are not a party to it
- We provide no escrow, no guarantee of payment, and no guarantee of delivery in either direction
- We do not arbitrate disputes between artists and clients — over scope, quality, refunds, or anything else
- Payment records in the Service are your own bookkeeping. They are not receipts we issue, and they do not prove a payment occurred
This is separate from your WipDesk subscription, which you do pay us for (through Paddle) — see section 3.
6. Your Username and Subdomain
Choosing a username gives you a public profile and a subdomain at your-name.wipdesk.com. It is a place to point people to, and nothing more.
A username does not grant you trademark or brand rights in that name, and holding one does not settle any dispute about who is entitled to it. Some names are reserved for platform use and cannot be claimed.
Impersonating another artist, person, or organisation — through your username, subdomain, display name, profile, or content — is grounds for reclaiming the name and terminating the account. If someone is impersonating you, contact us at abuse@wipdesk.com.
We may reassign or retire a username where it impersonates someone, infringes a trademark, was registered to squat or resell, or must be changed for legal or security reasons. If your username changes, links that used the old one may stop working.
7. Acceptable Use
Your use of the Service is governed by our Acceptable Use Policy. Violations may result in content removal, account suspension, or termination without refund.
8. Copyright (DMCA)
We respect intellectual-property rights. See our DMCA & Copyright Policy for how to report infringement and our counter-notice procedure.
9. Privacy
Our collection and use of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.
11. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.
12. Termination
You may delete your account at any time by emailing privacy@wipdesk.com. We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be announced via email and an in-app banner at least 14 days before taking effect. The "Last updated" date above reflects the current version.
14. Governing Law
These Terms are governed by the laws of Peru, without regard to its conflict-of-laws principles. Disputes shall be resolved in the courts of Peru, except where mandatory consumer- protection law grants you a different forum.
15. Contact
Questions about these Terms: legal@wipdesk.com
Other topics have their own address, so your message reaches the right place faster: billing and refunds billing@wipdesk.com, privacy and your data privacy@wipdesk.com, content reports abuse@wipdesk.com, copyright dmca@wipdesk.com, and anything else support@wipdesk.com.